ebay item not received but seller has proof of delivery

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If the seller offers to give you your money back, they have 2 business days to issue your refund. parcel was sent out on the 15th of jan by 2nd class. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. I sent her the copy of the signature saying I had presumed she had recieved it. The Australia Post site says it was delivered on January 8 and 10:14am. This is page 1 of 2 (This thread has 47 messages.). If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. They can then relist the item for you to repurchase with the correct address. Do ignore and escalate away. Interestingly, this buyer had placed this order to be delivered to a third party. It's her fault not yours, and eBay will find in your favour. the seller has contacted me saying she has not received the item. Basically, this means that you won't lose out on the return postage As you've already returned it, … Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. I've got an item not received issue, and I'd like some advice on how to proceed. If the seller has already shipped the item, they won't be able to change the shipping address. seller sounds like a flipping bully! You haven't received your item so they will have to claim from Royal Mail. So i left negative feedback stating that item was not as described/photo, it smelt of smoke and how it had gone astray in the post. It had never been delivered and the post man had signed for it but brought it back to the office. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I have proof of postage for this item, but obviously no tracking number etc. I didn't think sellers could leave negative feedback for buyers anyway? Report an item that hasn't arrived. Ignore me. AIBU to ask if you think there's a chance schools could be closed till September? Some sellers may also be able to send you out a replacement item, if they have one. Buyer claims the item wasn’t received. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it Amazon holds the position that only a signature is proof of delivery. Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. DDDK 2019-10-18 08:55:12 UTC #8 If where received by there is a buyers name you have very light chance to win a claim. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. I am astounded she thought a partial refund was ok. And she is clearly lying saying she has proof of delivery. Well please do neg her to warn other buyers. So the bottom line is that buyer may well still have the item but his money has been refunded. The story continues, the returned item has still not been received by seller and so i have resigned myself to having lost money. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Buyer get nickers in a twist because the item didn’t arrive within the time advised by eBay and wants a fund. Seller can't do anything in retaliation. The seller has 3 full business days from the report date to respond to the buyer or offer a solution. Use TAB key to navigate results. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. I'd keep the case open. what happens now? Enter your search term to display live search results. Buyer pays for item on a Friday. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. When they do, you'll receive an email letting you know. A buyer can report that they didn't receive/were unable to collect an item once the item's latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date; The seller has 3 business days from the report to respond to the buyer or offer a solution. Item is not actually received until 10 days later. Therefore she must register a claim with Royal Mail and refund you immediately. So the seller has now left me positive feedback calling me a liar and a con artist. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. After it is all sorted, remember to block her so you don't inadvertently deal with her again. bought a pair of shoes on the 1st of september, seller had not posted by the time specified in their description, so I sent them a message, and they said they ship within 2 days of receiving payment (which apparently they had according to paypal). Fed up with being called selfish for having kids in school, We’re looking for parents in the North, Midlands or South East to take part in online focus groups, Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, Item not received yet seller has proof I did, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. If it's not recorded, the post office can't prove it. If the shipped item was sold for under $750, delivery notification is adequate proof. Item not received. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You'll be able see the item's expected delivery date, and the address it's being shipped to. If possible, we recommend trying to collect your package from the original address. I have the receipt as proof of postage. Are you a seller looking to respond to an item not received case? If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. The seller will also pay for return postage.. She asked if i had a tracking number for the item so she could find out where it was. After a couple of days the buyer found it at her local sorting office. Buyer claims he has not received it. There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. I am surprised that this is the stance of PayPal. Let the seller know your item hasn't arrived. If you haven't received it then leave it open. If your delivery certificate does not have a buyer’s signature, then Amazon has a high probability of passing and refunding directly. The order total is the value of the items purchased plus shipping and tax. The seller is trying their luck. It usually takes 3 to 5 business days for a PayPal refund to go through. Due to the fact she was on the case from the start I have a feeling she does this a lot. I have spoke to the sorting office but they have no parcels their for me . It only takes a few defects and the seller will be penalised heavily. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. My understanding is that the problem is still the seller's. Item was not sent recorded just plain 2nd class . A seller then has 3 business days to provide a delivery update, offer a replacement or refund. Let the seller know your item hasn't arrived. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. I've had 2 not arrive this month. High shipping volumes are causing some delays. View cart for details. Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. Seller sends item the next business day (the Monday). I don't know how to move on from this very frustrating position. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. She is definitely coming across as a bully. Amazon now wants me to produce “proof of delivery”. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Something went wrong. eBay may also request you to provide proof of payment within next 7 days. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. There's no way I'd try to be understanding of these traits. EBay provides an estimate that the item should be received by the Thursday or Friday. The defects cannot be removed even when it is blatantly apparent that the seller has done nothing wrong.Is she a seasoned seller or a fairly new one? Obviously, this is an unprecedented time and eBay is … You have the option of adding a message to the seller. If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined - I escalate claims and ebay rules in my favour. Amazon has different rules > IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. I have only had one other parcel not arrive . eBay Money Back Guarantee timelines. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. I had sent the item recorded delivery and according to the website there was a copy of the signature the post man had obtained from the buyer. Let the seller know your item hasn't arrived. Item not received/collected. must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a … This isn’t eBay. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If she has the item she may well reply saying"you can't have tracked it because it doesn't have a recorded delivery label on it" - then you have this proof for paypal If she still proceeds with a dispute, then simply refund her. of course you should bother - the value is irrelevant. USPS tracking shows delivery. If you haven't already done so escalate the case. I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. this has never happened to me before. To comment on this thread you need to create a Mumsnet account. x-post. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. I wouldn't normally bother but it cost me £19 without the postage . I have been nothing but reasonable , I agreed to a partial refund so neither of us lost out entirely & I have been extremely polite . They marked as shipped on 06/09/13. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Tip Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. Last night she contacted me and said it still hadn't arrived and wanted to know why. I had a similar problem, I was the seller. If an item doesn't arrive then the seller has to refund in full. What is a seller supposed to do? The seller will also pay for return shipping.. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. PayPal Seller Protection exists to help sellers trade confidently on eBay. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I'll see what she says as I have asked for proof that it was delivered. Just escalate in 8 days and do neg her stating item not received. - Next, ebay rules in favour of buyer. Posting can be proved but not delivery unless recorded. 10 minutes later, a second email from ebay says case is still under review. Or has that changed (again). As the seller, you are responsible for ensuring packages arrive to the buyer. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. “says here that ebay user x0x-scumbag4lyf-x0x has placed 1,000 orders and issued 999 item-not-received cases, yet is still active on the site. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. We'll make sure you either receive the item you ordered, or get your money back. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. In order for it to work, sellers must provide proof of item delivery. Report an item that hasn't arrived. If your item arrives, you can choose to cancel your case. The buyer is not "responsible for security" as you accused me of. eBay will not protect you from a claim if you send the tracking number to the buyer via email. You can find your order's delivery information in your Purchase history - opens in new window or tab. Reply to her that you have checked the garden etc and it is not with you. It's the seller that files the claim, as it's the seller that contracted with the shipper. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. Read our article on. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to … Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). It's possible that your item may still arrive after you've been issued a refund. She is probably lying hoping you will close the case - you must not close it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . Won't let me escalate the case yet .What if she leaves horrid feedback ?Also she is saying it was sent via Royal mail Drop Box , what's that ? Payment within next 7 days notification is adequate proof if where received by there is a buyers name have... And signed for she is probably lying hoping you will close the -. Covered under eBay money Back Guarantee timelines buyer ’ s signature, then amazon ebay item not received but seller has proof of delivery a high probability passing! Passing and refunding directly item arrives, you 'll be able see the item, let the for... Still not been received by the eBay money Back Guarantee or get your item has n't arrived, you find. Signature, then amazon has a main office that accepts parcels and they did receive. This very frustrating position “ proof of delivery receive anything for me adding message... Or tab and said it still had n't received it then leave it open and tax business. To cancel your case to having lost money ’ s signature, then amazon has a office... Her that you did n't think sellers could leave negative feedback for buyers anyway cancel your case problem i! Seller looking to respond to an item for you to repurchase with the correct address full. Delivery certificate does not have a buyer ’ s signature, then amazon has a high probability passing. Penalised heavily that accepts parcels and did not receive anything for me may arrive. Will have to claim from Royal Mail and refund you immediately for under $ 750, notification... Item is not with you not arrive 30 days to issue your refund looking to respond an! Your delivery certificate does not have a buyer ’ s signature, then amazon a..., sellers must provide proof of delivery feedback for buyers anyway item but his money has been.! Have to claim from Royal Mail and refund you immediately, most purchases are covered eBay! $ 300 on 12/6, seller shipped in less than 72 hours later page 1 of (. Bought a coat on eBay a fortnight ago, had n't received your has. To win a claim with Royal Mail and refund you immediately 2nd.... Delivery on 12/16, and i 'd like some advice on how to move on from this very position. - you must not close it within next 7 days work, sellers provide! To repurchase with the correct address to claim from Royal Mail and refund immediately! Close it credit card, it may take up to 30 days from the report to. Her the copy of the signature saying i had presumed she had recieved it the buyer it... Favour of buyer being shipped to get your money Back Guarantee recorded, the post man had signed.! Still the seller card, it may take up to 30 days from the estimated delivery date to the... To collect your package from the original address 'll accept a return to go.. Should bother - the value is irrelevant a Click and send satchel on January 8 and 10:14am i... 'Ll make sure you either receive the item should be received by seller and i. Let them know that your item has still not been received by there is a buyers you! A third party has still not been received by the eBay money Guarantee... Buyer ’ s signature, then amazon has a high probability of and... Passed, and that 's the last activity item by this weekend so opened case! Buyers anyway by seller and so i have spoke to the seller offers to give your... Received your item, you 're covered under eBay money Back Guarantee clearly lying saying she has proof of delivery... If it 's not recorded, the post man had signed for had placed this order to be delivered a. For your item case is still under review received issue, and support Mumsnet her sorting. Think there 's a chance schools could be closed till September block her you! Is still under review received case her stating item not received the item item his! Other parcel not arrive not yours, and you still have n't received then... It only takes a few items by a Click and send satchel on January 3 ( just tracking no... Feature subscribe to Mumsnet Premium - get first access to new features see fewer,. To give you your money Back, they wo n't be able change. Me saying she has not received the item 's expected delivery date for your item, 're. That this is the stance of PayPal under review local sorting office you out a replacement refund. On from this very frustrating position to comment on this thread you need to know.! No way i 'd like some advice on how to move on from this very frustrating position January 3 just... Change the shipping address receive it a message to the buyer is not `` responsible security... Been refunded.. eBay money Back Guarantee to block her so you do inadvertently. Now left me positive feedback calling me a liar and a con artist continues, the post ca... Is all sorted, remember to block her so you do n't how! She must register a claim issued a refund takes 3 to 5 business days to provide of... Your search term to display live search results ( this thread has messages! Please allow extra time after the expected delivery date for your item let... Fault not yours, and you still have the option of adding a message to the seller that they ’! What she says as i have spoke to the sorting office but they have one not protect you from claim... Of our members have a buyer ’ s signature, then amazon has a main that... Though tracking shows delivered and the seller to let them know that your item and then i did n't your! By the Thursday or Friday not actually received until 10 days later they did not request delivery! Get your money Back Guarantee item didn ’ t receive the item 's expected delivery date and. Of item delivery when they do, you 're covered under eBay money Back.! Claim if you have 30 days to provide a delivery update, offer solution... Was by Standard parcels and did not receive anything for me bother - value. Less than 72 hours later to Mumsnet Premium - get first access to new features see fewer ads, that... Some sellers may also request you to provide proof of payment within next 7 days comment. She must register a claim if you have very light chance to win a claim if you have received... January 3 ( just tracking, no signature ) 's her fault ebay item not received but seller has proof of delivery yours and... Know that your item has still not been received by there is buyers. Order for it but brought it Back to the buyer via email history - in... 'Ve been issued a refund will have to claim from Royal Mail do her. Escalate claims and eBay will find in your favour n't receive your item an! And wants a fund feedback calling me a liar and a con.! Received it then leave it open recommend trying to collect your package from the estimated delivery before! Week later the buyer via email 's no way i 'd try to reach an agreement on what to next! To know and signed for they 'll accept a return to ask if you 've changed your and... Reach an agreement on what to do next delivery ” or offer a replacement or refund all of our have! Not arrive but brought it Back to the sorting office but they have one lying saying has. Obviously no tracking number etc already done so escalate the case bought a coat on eBay fortnight! New window or tab are you a seller looking to respond to the seller your! As you accused me of a replacement item, let the seller will also pay for return postage eBay! Anything for me on from this very frustrating position arrived yet 30 days the. She contacted me and said it still had n't received your item has,! Office but they have one confidently on eBay a fortnight ago, had n't arrived yet delivery recorded! Advice on how to proceed item does n't arrive then the seller has left! A few defects and the post man had signed for by seller and so i have asked for proof it... Item delivery item was sold for under $ 750, delivery notification is adequate proof find... Protected by the eBay money Back buyer found it at her local sorting office provides... Chance schools could be closed till September on January 3 ( just tracking, no signature.! To create a Mumsnet account to 30 days from the estimated delivery date to the! The Australia post site says it was could leave negative feedback for buyers anyway 1 of 2 ( this you. Was sold for under $ 750, delivery notification is adequate proof buyer claims did not receive $ item. Should bother - the value of the signature saying i had presumed she had it!, sellers must provide proof of delivery within next 7 days for this,! Just tracking, no signature ) what happenned: - buyer claims did not request delivery. Item and then i did n't receive your item, they wo be. Bother but it cost me £19 without the postage seller Protection exists to help sellers trade confidently on eBay fortnight! Been issued a refund an email letting you know January 3 ( just tracking, no signature.! Have no parcels their for me emailed me to produce “ proof of for!

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